Options provides individualized service to clients 18 years and up facing significant barriers to securing and maintaining employment as a result of their disabilities, whether it be a physical disability, persons who are Deaf or hard of hearing, persons with psychological, psychiatric or emotional disabilities, or persons with learning disabilities who have co-morbid conditions from the other categories. Individuals may be referred from various government departments and community outreach services or they may also self-refer.

Options uses the 4 employability dimensions to determine and address client needs:
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• Career Decision Making - determining appropriate career goals

• Skill Enhancement - assisting in accessing programs suited to their individual needs

• Job Search - providing support, education and assistance to enhance each client`s job search

• Employment Maintenance - providing ongoing support to the newly employed client and the employer